Cancellation & Refund Policy
Last updated:
This policy covers paid 1:1 sessions booked on this site.
Cancel + hours before your session → full refund, or a free reschedule.
Cancel less than hours before → no refund, but you can reschedule once.
No-show (you don't join within 10 minutes) → no refund.
We cancel or can't hold the session → full refund, or a reschedule if you prefer.
How to cancel or reschedule
Email with the email you booked with and your Payment ID. Timing is counted from when we receive your message.
Payment issues
- Payment failed but money was deducted: usually reversed automatically by your bank within 5–7 working days. If not, contact us with the Payment ID.
- Charged twice, or the slot was taken while you were paying: the extra or unused payment is refunded in full.
- Payment couldn't be verified (e.g. the screenshot doesn't match a received payment): the slot is released. If money was deducted, email us with your screenshot and we'll resolve it.
Refund timeline
Approved refunds are sent back by UPI to the account you paid from (or to your original payment method for Razorpay payments) within 2–3 working days of approval.